Healthcare Technology Integration Expert

2 days ago


Raleigh, North Carolina, United States Syneos Health inVentiv Health Commercial LLC Full time

Responsibilities

  • Become a subject matter expert in Veeva products, with a focus on Auto Publish & Engage Share to support the acceleration of Digital and Hybrid omnichannel engagements.
  • Attend weekly Veeva calls to stay informed about ongoing projects and follow up with relevant teams as necessary.
  • Provide regular updates to the internal Medical Digital team on upcoming changes, improvements and updates to the system led by Veeva or GSK.
  • Create and maintain an update-to-date roadmap for Veeva and related products.
  • Raise new AHA demands for Veeva/MedComms/Content Lab requests and ensure their completion.
  • Assist in the creation of global Veeva-approved emails and coordinate their dissemination around major congresses.
  • Identify synergies and emerging opportunities for the integrations and synchronization of Veeva (data) with other Medical Systems.
  • Serve as the primary point of contact for all LOC inquiries, providing support via email, Teams, and phone as needed.
  • Create video and text tutorials to train end users and post these resources on internal channels.
  • Review current trainings and make any necessary updates so that users can access the latest trainings and features.
  • Provide hands-on support to markets for the use of Veeva Approved Materials.
  • Regularly monitor the usage of Veeva tools and identify any problem areas.
  • Gather feedback on performance and areas of improvement from the LOC.
  • Track the adoption of Veeva Link (or other Veeva-related solutions) and conduct regular communications and training sessions around new features.

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