Front Desk Ambassador

3 weeks ago


Irving, Texas, United States Stratton Amenities Full time
Job Overview

We are seeking a highly skilled and enthusiastic Front Desk Concierge to join our team at Stratton Amenities. As a key member of our concierge team, you will be responsible for providing exceptional service to our residents and guests, ensuring a seamless and luxurious experience.

Key Responsibilities
  • Provide warm and welcoming greetings to residents and visitors, setting the tone for a exceptional experience.
  • Exceed expectations by delivering anticipatory service, ensuring smooth accommodations and resolving any issues promptly.
  • Cultivate and maintain strong relationships with residents, vendors, and contractors, fostering a sense of community and cooperation.
  • Utilize professional telephone etiquette and message delivery to ensure clear and concise communication.
  • Accurately log and deliver guest packages, perform inventory audits, and maintain a secure and organized environment.
  • Monitor lobby and surveillance cameras, patrol the property, and ensure resident safety and security.
  • Conduct regular property walks to ensure the highest standards are being met.
  • Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
Requirements
  • Previous experience in hospitality, customer service, or retail, with a proven track record of delivering exceptional service.
  • Excellent verbal and written communication skills, with the ability to listen actively and respond thoughtfully.
  • Strong problem-solving skills, with the ability to think clearly and make concise decisions under pressure.
  • Able to work flexible schedules, including nights, weekends, and holidays, with a positive attitude and a commitment to providing outstanding service.
About Stratton Amenities

We are an equal opportunity employer, dedicated to creating a culture of service and inclusivity. We believe that diversity and inclusion are essential to making connections and delivering exceptional experiences.


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