Insurance Customer Service Representative

1 day ago


Fairfield, Ohio, United States The Cincinnati Insurance Companies Full time

We are seeking a skilled Insurance Customer Service Representative to join our team at The Cincinnati Insurance Companies. As an Associate Customer Service Representative, you will play a key role in providing exceptional service to our policyholders and field representatives.

About the Role

This position is based at our Headquarters in Fairfield, Ohio. Once in-office training is complete, hybrid work options may be available, empowering associates to work from home several days a week. You will handle 50-60 incoming calls daily with ease, process changes on existing insurance policies, communicate effectively with team members, internal customers, and management, and participate in team meetings or special tasks and assignments.

What We Offer

The pay range for this position is $17.00 - $18.00 hourly. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Our benefits and amenities package includes health insurance, retirement plans, and paid time off. We promote a lifelong learning approach and provide opportunities for professional growth and development.

Requirements

To be successful in this role, you will need effective critical thinking and problem-solving skills, strong verbal and written communication skills, and a commitment to driving an industry-leading customer service experience. You must have a high school education and one to two years of experience in a customer service-focused role. Additionally, you should be comfortable navigating across multiple technology platforms and willing to pursue continuing education, such as accredited insurance classes and exams (e.g., LOMA) and MAPS certification.



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