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Airport Guest Service Representative

2 months ago

Sacramento, California, United States Hawaiian Airlines Full time
About the Role

We are seeking a highly skilled and customer-focused Airport Guest Service Agent to join our team at Hawaiian Airlines. As a key member of our airport operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless travel experience.

Key Responsibilities
  • Provide personalized service to guests at the ticket counter and gate
  • Assist with check-in, baggage handling, and other airport-related tasks
  • Work collaboratively with colleagues to ensure efficient airport operations
  • Meet or exceed performance standards and guest satisfaction targets
Requirements
  • Legally authorized to work in the United States
  • Minimum age 18 years old
  • Possess at least a high school diploma or equivalent
  • Valid driver's license issued in the United States
  • Ability to lift up to 70 lbs. when checking in guests' bags
  • Ability to work any shift awarded
  • Ability to complete pre-employment drug test and random drug testing
  • Ability to fulfill comprehensive background checks and fingerprinting
Preferred Qualifications
  • Airline experience
  • Customer service experience in the hospitality industry
About Hawaiian Airlines

Hawaiian Airlines is a leading carrier in the Pacific, known for its exceptional service and commitment to safety. As a subsidiary of Hawaiian Holdings, Inc., we operate a fleet of modern aircraft and offer nonstop flights within the Hawaiian Islands, between Hawaii and the US mainland, and to Japan and South Korea.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.