Service Excellence Manager

2 days ago


Summerville, South Carolina, United States Food Lion Full time

Finding meaningful careers full of variety and challenges is vital to our associates' success at Food Lion. As a result, each associate plays a crucial role in contributing to our overall success.

Job Title

This role, PT Customer Service Leader, is an integral part of our team. It requires an individual who can lead customer-facing teams to deliver exceptional service and meet sales targets while collaborating with cross-functional teams to drive business results and improve customer experience.

The estimated salary for this position is $**42,000 - $57,000 per year**, depending on location and experience.

Our Mission

We strive to provide all associates with a fulfilling work experience and reward performance and commitment through on-the-job learning opportunities and training.

Responsibilities
  • Drive customer satisfaction by developing and implementing strategies to enhance customer experience
  • Lead and manage customer-facing teams to deliver exceptional service and meet sales targets
  • Collaborate with other departments to ensure seamless execution of business initiatives
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match.



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