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IT Support Specialist

1 month ago

Laughlin, United States Caesars Entertainment Full time
Job Title: IT Support Specialist

Caesars Entertainment is seeking a skilled IT Support Specialist to join our team. As a key member of our IT Property Operations team, you will be responsible for providing technical software, hardware, and network problem resolution to users.

Key Responsibilities:
  • Provide technical software, hardware, and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
  • Clearly communicate technical solutions in a user-friendly, professional manner.
  • Provide one-on-one end user training on basic workstation and peripheral device usage.
  • Assist Network Technicians in troubleshooting network-related issues.
  • Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, VPN, and local area network access.
  • Conduct hardware and software inventory database maintenance and reporting.
  • Operate the computer system in response to the computer time usage schedule.
  • Produce output reports for user departments.
  • Maintain job logs.
  • Follow and enforce all departmental standards, security, run instructions, backup, recovery, and shift turnover.
  • Report all hardware and software malfunctions to the proper vendor in a timely manner.
Requirements:
  • High school diploma or equivalent experience preferred.
  • 1 year computer operations experience in an iSeries and/or Windows server environment.
  • Must have excellent communication skills.
  • Required to perform the customer service standards of the department.
  • Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies, and procedures.

At Caesars Entertainment, we take pride in living our values - Together We Win, All In On Service, and Blaze the Trail - every day. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.