IT Support Specialist
4 weeks ago
At Caesars Entertainment, we are seeking an IT Support Specialist to join our team. As a key member of our IT Property Operations team, you will be responsible for providing technical software, hardware, and network problem resolution to users. This role requires excellent communication skills, as you will be guiding users through step-by-step solutions in a call center environment. Your technical expertise will be essential in troubleshooting problems related to network printer, PC hardware, ISeries, email, internet, VPN, and local area network access. Additionally, you will be responsible for conducting hardware and software inventory database maintenance and reporting, as well as operating the computer system in response to the computer time usage schedule. If you have a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide technical software, hardware, and network problem resolution to users
- Guide users through step-by-step solutions in a call center environment
- Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, VPN, and local area network access
- Conduct hardware and software inventory database maintenance and reporting
- Operate the computer system in response to the computer time usage schedule
Requirements
- High school diploma or equivalent experience preferred
- 1 year computer operations experience in an iSeries and/or Windows server environment
- Excellent communication skills
- Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies, and procedures
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