Automotive Service Specialist

2 weeks ago


Irmo, South Carolina, United States Steve Padgett's Honda of Lake Murray Full time
Job DescriptionQualifications


Education

High school diploma or equivalent is required.


Other

Ability to read and understand instructions and information.

Professional appearance is essential.

Strong communication skills are necessary.

Ability to meet the company's production and quality benchmarks.


Physical Requirements

Surroundings

Must be able to move throughout the facility for the majority of the shift.

Willingness to work outdoors in various weather conditions.


Sitting

Infrequent.


Standing

Prolonged periods are required.


Walking

Regularly required.


Bending, twisting, and/or stooping

Regularly required.


Kneeling and/or Squatting

Regularly required.


Lifting

Regularly required to lift over 50 lbs.


Reaching and/or lifting overhead

Regularly required.


Climbing

Stairs are involved.


Repetitive hand/finger movement

Regularly required.


Grasping/grabbing with hands

Regularly required.


Pushing and Pulling

Regularly required.


Expectations

General Expectations

Commit to ensuring customer satisfaction.

Identify management, production, and quality needs through inquiry and active listening.

Participate in company meetings as necessary.

Maintain a follow-up system to ensure project completion.

Set personal performance objectives aligned with company productivity standards and develop strategies to achieve them.

Review and assess actions regularly to optimize time management and planning.

Stay informed about industry terminology and technological advancements in products and services.

Understand and comply with federal, state, and local regulations governing the business.

Follow lawful directives from supervisors.

Adhere to workplace rules and procedures.

Engage in performance management processes.

Foster positive interactions with colleagues to enhance morale.

Uphold confidentiality and non-disclosure agreements.

Be available for evening, weekend, and holiday shifts as required.


Job-Specific Expectations

Conduct lube oil filter services professionally and perform vehicle inspections as necessary.

Deliver exceptional customer service to all clients, both internal and external, ensuring reliable vehicle maintenance.

Keep equipment in optimal working condition and maintain a safe, clean, and organized workspace.

Receive service tasks from the service writer or manager.

Complete lube work within designated timeframes, setting goals to enhance efficiency.

Maintain a tidy and efficient work area, contributing to overall shop organization.

Ensure all necessary paperwork is accurately completed and filed after each job.

Stay current with technical qualifications by completing required training programs.

Ensure the vehicle is returned in a cleaner condition than when received from the customer.



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