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Automotive Service Specialist
2 months ago
Education
High school diploma or equivalent is required.
Other
Ability to read and understand instructions and information.
Professional appearance is essential.
Strong communication skills are necessary.
Ability to meet the company's production and quality benchmarks.
Physical Requirements
Surroundings
Must be able to move throughout the facility for the majority of the shift.
Will spend time outdoors in various weather conditions.
Sitting
Infrequent.
Standing
Prolonged periods are required.
Walking
Regularly.
Bending, twisting, and/or stooping
Regularly.
Kneeling and/or Squatting
Regularly.
Lifting
Over 50 lbs on a regular basis.
Reaching and/or lifting overhead
Regularly.
Climbing
Stairs.
Repetitive hand/finger movement
Regularly.
Grasping/grabbing with hands
Regularly.
Pushing and Pulling
Regularly.
Expectations
General Expectations
Commit to ensuring customer satisfaction.
Identify management, production, and quality needs through inquiry and active listening.
Participate in required company meetings.
Maintain a follow-up system that promotes accountability for assigned projects.
Set personal performance objectives aligned with company productivity standards and develop strategies to achieve them.
Review and assess actions regularly to optimize time management and planning.
Stay informed about industry terminology and technological advancements in products and services.
Understand and comply with federal, state, and local regulations affecting the business.
Follow lawful instructions from supervisors.
Adhere to workplace rules and procedures.
Engage in performance management activities.
Foster positive interactions with colleagues and contribute to a supportive work environment.
Uphold confidentiality and non-disclosure agreements.
Be available for evening, weekend, and holiday shifts as needed.
Job-Specific Expectations
Perform lube oil filter services professionally and conduct vehicle inspections as required.
Deliver exceptional customer service to all clients, both internal and external, ensuring reliable vehicle maintenance.
Keep equipment in optimal working condition and maintain a safe, clean, and organized workspace.
Receive service tasks from the service writer or manager.
Complete lube work within designated timeframes. Set goals, enhance skills, and continually improve efficiency.
Maintain a tidy and efficient work area, assisting in shop organization.
Ensure all necessary paperwork is completed and filed after each job.
Stay current with technical qualifications by completing required training programs.
Ensure that vehicles are returned cleaner than when received from customers.
