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Client Partnership Support Specialist

2 months ago

Romulus, Michigan, United States Ascend Learning Full time

Job Overview

Role Summary

Transforming Lives Through Purpose-Driven Initiatives in a People-Centric Environment

Ascend Learning connects a robust array of brands dedicated to delivering outcomes-focused, data-informed solutions throughout the educational journey.

Our values-driven ethos brings together our teams, fostering a culture of action, innovation, and collaboration, with an unwavering commitment to our clients.

We are continually seeking skilled, enthusiastic professionals to join us in our mission to effect positive change. If this resonates with you, continue reading to discover more.

Ascend Learning's Nursing Division is propelled by a dedication to excellence in nursing education. Our nursing brands — ATI, APEA, and NursingCE — provide evidence-based solutions aimed at cultivating practice-ready nurses equipped for board certification and clinical roles. We leverage data analytics and engaging educational tools to empower nursing students in mastering essential content. Additionally, we offer nursing education programs and professionals unparalleled support and expertise from some of the foremost authorities in nursing education. We assist nurse educators in interpreting student comprehension through nearly two decades of data — encompassing over 12 million proctored assessments — that illuminate student learning and performance. This results in clients who are confident in the guidance and insights we provide through our quality-focused assessments and favorable outcomes.

RESPONSIBILITIES

ATI is seeking a Client Partnership Support Specialist to enhance their sales team. This role is remote, ideally suited for candidates residing in or around the Great Lakes region, covering the Michigan and Indiana territories. The Client Partnership Support Specialist will collaborate closely with the Client Executive within the designated territory. This position entails supporting sales efforts to ensure comprehensive service coverage, nurturing strong collaborative client relationships, identifying new business opportunities, preparing for sales and support meetings, and staying informed about current market trends in nursing education.

WORK ENVIRONMENT

This role will be performed remotely, with travel required within the Michigan and Indiana territories.

KEY ACTIVITIES

Accurately represent all ATI nursing products, service offerings, and technological advancements. Assist the Client Executive with sales and support initiatives, including student orientations, sales meetings, data-driven discussions, product demonstrations, and faculty integration sessions. Respond to customer inquiries and follow up on their needs promptly. Emphasize the importance of building and maintaining high-quality relationships with clients while simultaneously expanding the account base and sales volume. Support the Client Executive in preparing for and participating in regional conferences, webinars, educational sessions, and strategic outreach.

QUALIFICATIONS

A Bachelor's degree in business, marketing, education, or a related field is required. A minimum of 2 years of experience in consultative sales is preferred. Strong preference for candidates who have successfully motivated and engaged audiences to recognize the importance of assessment-driven performance. Proven success in establishing long-term customer relationships. Experience presenting to various audience sizes, effectively providing information and instruction in an engaging and persuasive manner. Ability to manage multiple projects and resources concurrently. Proficiency in Microsoft Office applications. Capability to assist the Client Executive in managing marketing campaigns, newsletters, and webinars using tools like HighSpot and Outlook. Willingness to travel at least three days a week for client meetings as needed. Ability to travel overnight for corporate training, conferences, and client meetings as necessary. Candidates must possess a valid driver's license and be able to maintain business expense submissions for reimbursement.

EMPLOYEE BENEFITS

Flexible and generous paid time off Competitive medical, dental, vision, and life insurance options 401(k) employer matching program Parental leave Wellness resources Charitable matching program Hybrid work opportunities On-site fitness facilities Community outreach initiatives Tuition reimbursement

Fostering Inclusion

We actively seek to celebrate diverse perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and leveraging diverse viewpoints, we become a stronger, more innovative, and more successful organization where employees experience a true sense of belonging.

About Ascend Learning

As a technology-enabled services organization, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students, and employers across various sectors. We are committed to accelerating learning pathways that empower individuals to enter careers where they can make a meaningful impact in their communities. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers across the U.S., Ascend Learning has been recognized as one of America's top workplaces for diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). Applications for U.S.-based positions must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

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