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Client Support Associate

2 months ago

Washington, United States Legalaiddc Full time
About the Role

The Legal Aid Society of the District of Columbia is seeking a highly motivated and client-centered individual to fill the position of Client Support Specialist. This role will provide critical support to Legal Aid clients facing housing challenges, working closely with attorneys to ensure seamless wrap-around services.

Key Responsibilities
  • Collaborate with attorneys to identify and address individualized client needs, with a focus on overcoming barriers to housing stability.
  • Engage with clients to facilitate access to various services and benefits, meeting them where they are in their journey.
  • Perform administrative tasks, including updating community resource lists, collecting data, and managing files as required.
  • Coordinate with client support specialists at other legal services organizations to ensure a comprehensive approach to client support.
Requirements
  • Excellent organizational skills, with attention to detail.
  • Effective oral and written communication skills.
  • Strong interpersonal skills and ability to take initiative in managing projects.
  • Ability to work independently and collaboratively with others.
  • Strong computer skills, including proficiency in MS Word, Excel, Outlook, and Google applications.
Preferred Qualifications
  • Experience providing client-centered services.
  • Engagement with Legal Aid's client community or individuals facing housing instability.
  • Familiarity with District of Columbia housing and assistance programs through lived or professional experience.
  • Ability to speak Spanish, Amharic, or other languages.
About Legal Aid

Legal Aid is the largest civil legal services program in the District of Columbia, providing critical support to individuals and families facing housing, domestic violence, public benefits, immigration, and consumer law challenges. We value an inclusive, diverse workplace and encourage applications from individuals with personal experience navigating these systems.