Customer Service Representative

4 weeks ago


Pooler, Georgia, United States NORMA Precision Full time
Job Summary:

As a Customer Service Representative at Norma Precision Inc., you will be responsible for initiating calls to potential clients, handling customer inquiries, promoting and selling ammunition, and tracking sales orders. This role requires attention to detail and the ability to maintain and organize documentation.

Key Responsibilities:
  • Develop, solicit, and close new accounts, generate sales quotations, and handle customer inquiries.
  • Work with team members to support client sales activities, generate sales leads, and support other personnel in marketing programs and closing business.
  • Support outside sales by entering sales orders into company software and tracking the timely shipment of orders.
  • Review and analyze sales trends and communicate information to management.
  • Achieve sales quotas set by management on a monthly, quarterly, and yearly basis.
  • Other duties may be assigned based on business needs.

Requirements:
  • Familiarity with the firearms and ammunition field is preferred.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, weights, area, circumference, and volume.
  • Knowledge of MS Office and the Windows environment, including Word, Excel, and PowerPoint.
  • Ability to work independently as well as under immediate supervision.
  • Applicants with attendance issues will not be considered.

Working Conditions:
  • Standard office environment in a temperature-controlled office.
  • Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.).
  • Type and read on a computer; communicate in person, on telephone, through written correspondence. May require standing, stooping, reaching, pushing, and pulling.
  • All offers of employment are conditioned upon successfully passing a drug test and background check.


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