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Customer Service Representative

1 month ago

Pooler, Georgia, United States CVS Health Full time
Job Summary

At CVS Health, we're committed to delivering exceptional customer experiences and transforming the future of healthcare. As a Retail Store Associate, you'll play a vital role in helping us achieve this mission.

Key Responsibilities
  • Provide exceptional customer service by anticipating customer needs, demonstrating empathy, and actively resolving potential issues.
  • Focus on customer satisfaction by offering a warm and friendly greeting, maintaining eye contact, and assisting with locating additional items.
  • Accurately perform cashier duties, handling cash, checks, and credit card transactions with precision while following company policies and procedures.
  • Maintain the sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by the store manager.
  • Support opening and closing store activities, as needed.
  • Provide customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.
  • Assist pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development.
  • Embrace and advocate for new CVS services and loyalty programs that support our purpose of helping people on their path to better health.
Requirements
  • At least 16 years of age.
  • Physical Requirements: Remaining upright on the feet, particularly for sustained periods of time; lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting; visual acuity to perform activities such as viewing a computer terminal, reading, and visual inspection involving small parts/details.
Preferred Qualifications
  • Previous experience in a retail or customer service setting.
Education

High School diploma or equivalent preferred but not required.

The typical pay range for this role is: $18.00. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ('PTO') or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies.