Customer Service Representative

4 weeks ago


Pooler, Georgia, United States RemX Full time

Job Title: Customer Service Support / Administrative Assistant / Receptionist

Location: Pooler, GA

Employment Type: Contract to Hire - Full-Time – 100% in Office

We are a rapidly growing company based in Pooler, GA, and we're seeking a motivated and service-oriented Customer Service Administrative Assistant. This position supports a small, dedicated Customer Experience Team in providing exceptional service to our customers.

Key Responsibilities:

  1. Perform a range of administrative duties, including data entry, customer service support, order status updates, and answering phone calls.
  2. Input customer orders into our software system (Magento).
  3. Track and update order status using QuickBooks, Magento, and FedEx; follow up with vendors on drop-ship items and relay accurate status information to customers.
  4. Handle incoming calls on a multi-line phone system, taking messages, and efficiently transferring calls. Act as a backup receptionist when needed.
  5. Assist with customer payment processing and order management.
  6. Support the sales team by sending follow-up emails, preparing sales order estimates, and communicating with customers to address basic inquiries.
  7. Provide general administrative support to all departments, including filing, faxing, scanning, and monitoring office supplies.

Qualifications:

  • Excellent verbal and written communication skills with a courteous and professional attitude.
  • Strong problem-solving and decision-making abilities.
  • Proficiency with computers and quick adaptability to new systems.
  • Ability to multitask and thrive in a fast-paced environment.
  • A professional appearance and a strong work ethic.
  • Must have a stable work history


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