Healthcare Operations Director

5 days ago

Dawsonville, Georgia, United States IDR Healthcare Full time
Job Summary

The Practice Manager is a critical role at IDR Healthcare, responsible for overseeing the day-to-day operations of our primary care office. This position ensures the office runs smoothly, efficiently, and cost-effectively, while upholding the practice's healthcare philosophy in daily functions.

Key ResponsibilitiesManagement and Operations
  • Team Leadership: Lead and support the team by promoting the organization's mission, values, and goals.
  • Quality Measures: Implement quality measures and ensure compliance with practice policies and procedures.
  • Staff Supervision: Supervise, assign, and direct team activities based on observed trends, reports, and feedback.
  • Patient Scheduling: Manage staff schedules to align with patient demand and ensure optimal workflow.
  • Cash Handling: Ensure daily cash deposits are completed with appropriate documentation and oversee the collection of co-pays, deductibles, and other patient balances at the time of service.
  • Inventory Management: Manage inventory, order supplies, and report any technical, mechanical, or electrical issues promptly.
Patient Experience
  • Patient Relations: Champion the patient experience by demonstrating empathy and professionalism in all interactions.
  • Customer Service: Address internal and external customer/patient inquiries and handle patient relations issues in accordance with practice policies.
  • Concern Resolution: Identify and respond to patient or team member concerns in a timely manner.
  • Staff Feedback: Provide feedback and coaching to staff to continuously improve patient service delivery.
Team Leadership and Development
  • Recruitment: Lead recruitment efforts, interview, and onboard new team members.
  • New Hire Orientation: Conduct new hire orientation and training, ensuring all team members are equipped to excel in their roles.
  • Performance Evaluations: Evaluate team member performance, provide constructive feedback, and conduct formal performance evaluations.
  • Staff Development: Coach and mentor staff, facilitating ongoing development and training opportunities.
Qualifications
  • 3-5 years of experience in a management role within a primary care or healthcare setting.
  • Experience managing teams with 15 or more staff.
  • Valid driver's license and the ability to travel to various office locations as needed.
  • Flexibility to accommodate a varied work schedule, including evenings, weekends, and holidays.
  • Excellent verbal and written communication skills with a professional demeanor.
  • Proficient in Microsoft Office Suite (Outlook, Word) and other relevant software applications.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Demonstrated problem-solving ability with a focus on identifying issues and developing effective solutions.
Additional Requirements
  • Ability to work collaboratively with diverse teams and maintain a positive work environment.
  • Maintain compliance with all healthcare regulations and uphold the highest standards of patient care and confidentiality.
  • Assist with other duties as assigned to ensure the success and smooth operation of the practice.

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