CRM Administrator
2 weeks ago
We are seeking a highly skilled CRM Administrator to join our team at the University of North Texas System. As a key member of our team, you will be responsible for ensuring the accuracy and integrity of data related to prospective students, as well as providing technical support for our Customer Relationship Management (CRM) software.
Key Responsibilities- Serve as an internal consultant to Division leadership and staff, providing data-driven insights to inform decision-making.
- Ensure data accuracy and integrity, maintaining a high level of data quality and security.
- Develop and implement CRM-related solutions, including custom fields, page layouts, and reports.
- Collaborate with Admissions and Marketing Communications to develop and launch effective communication campaigns.
- Monitor and analyze campaign performance, providing insights to inform future initiatives.
- Serve as the functional manager of the CRM, liaising with internal and external stakeholders to ensure seamless integration and support.
- Bachelor's degree in a related field and three years of experience in computing, information systems, or a related field.
- Strong understanding of Salesforce data model, including custom and standard objects, relationships, and data manipulation techniques.
- Experience working with CRM systems, including Salesforce/TargetX.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Two years of experience in administering Salesforce/TargetX.
- Experience creating custom automated reporting and data visualization dashboards.
- Knowledge of SQL and ability to write queries.
- Experience working in a PeopleSoft system.
The University of North Texas System is a dynamic and growing institution, committed to excellence in education and research. We are a diverse community of scholars, dedicated to creating a better future for our students, our region, and the world.
We are seeking a talented and motivated individual to join our team, who shares our commitment to excellence and our passion for making a difference in the lives of our students and our community.
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