Customer Support Specialist

3 weeks ago


Blacksburg, Virginia, United States NexHealth Full time

About NexHealth

We're accelerating innovation in healthcare by connecting patients, doctors, and developers.

Our patient experience platform has a strong need by doctors and has a compelling sell.

We're growing onsite out of our headquarters in Utah and are focused on acquiring market share quickly.

You would be a part of a high-performing team that is highly driven by our mission to accelerate health-tech innovation.

The Inbound Customer Support team is the front line for issues and inquiries from our customers.

We have a ton of opportunities to grow into technical support and account management roles depending on your career interest.

What You'll Do:

  • Answer phone calls and emails from NexHealth customers in need of support
  • Work with customers to understand the inquiries and/or issues they're experiencing
  • Engage in real-time, technical troubleshooting with customers to find creative solutions for medical and dental clinic workflows
  • Guide customers through step-by-step instructions on how to best use and configure the Saas product
  • Drive product adoption through delivering ad hoc trainings

What You'll Bring:

  • 1+ years professional experience
  • Strong desire to get into a high-growth startup
  • Strong verbal and written communication skills
  • High attention to detail
  • High-volume daily activities (inbound calls and collaborative troubleshooting)
  • BA/BS degree

NexHealth Values

  • Solve the customer's problems, not yours
  • Do the things others are not willing to do
  • Take ownership
  • Say what's on your mind, with positive intent
  • Default trust
  • Think in first principles

Benefits

  • Competitive salary plus equity
  • Commuter benefits
  • 401K
  • Full Medical, Dental and Vision
  • Unlimited PTO

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status.

We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



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