Current jobs related to Customer Service Operations Manager - Arizona City, Arizona - StateServ

  • Customer Service Manager

    2 weeks ago

    Arizona City, Arizona, United States Greenfield Store (University & Greenfield) Full time

    Job Title: Customer Service ManagerAt Greenfield Store (University & Greenfield), we are seeking a highly motivated and experienced Customer Service Manager to lead our sales floor team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive store environment.Key...

  • Funeral Home Operations Manager

    2 weeks ago

    Arizona City, Arizona, United States Service Corporation International Full time

    Job Title: Funeral Home Operations ManagerOur company is seeking a highly skilled and experienced Funeral Home Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our funeral homes, ensuring that we provide exceptional service to our clients and their families.Key...

  • Customer Service Representative

    4 weeks ago

    Arizona City, Arizona, United States Wild Horse Pass Development Authority Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Toka Sticks Service Station in Mesa, Arizona.Job Summary:This role provides top-notch customer service, operates cash registers, and maintains store appearance. The ideal candidate will possess...

  • Operations Manager

    3 weeks ago

    Arizona City, Arizona, United States CVS Health Full time

    Operations Manager Job DescriptionAt CVS Health, we're committed to delivering exceptional healthcare services to our customers. As an Operations Manager, you'll play a vital role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.Key Responsibilities:Lead and manage a...

  • Operations Manager

    4 weeks ago

    Arizona City, Arizona, United States CVS Health Full time

    Operations Manager Job DescriptionAt CVS Health, we're committed to delivering exceptional healthcare services to our customers. As an Operations Manager, you'll play a vital role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.Key Responsibilities:Lead and manage a...

  • Customer Service Representative

    2 months ago

    Arizona City, Arizona, United States Domino's Pizza LLC Full time

    Job Summary:Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide quality customer service to...

  • Customer Service Representative

    1 week ago

    Arizona City, Arizona, United States Franklin Electric Full time

    Job SummaryThe Customer Service Representative will be responsible for managing the fulfillment of customer orders and communicating with customers to ensure their needs are met.Key ResponsibilitiesEffectively engage customers and provide relevant order information, including new products, product accessories, and substitutions for revenue growth.Manage...

  • Operations Manager

    3 weeks ago

    Arizona City, Arizona, United States Universal Logistics Holdings, Inc. Full time

    Job Title: Operations SupervisorUniversal Logistics Holdings, Inc. is seeking an experienced Operations Supervisor to join our team in Mesa, AZ.We are a leading transportation and third-party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. Our experienced management team, with its state-of-the-art...

  • Operations Manager

    1 month ago

    Arizona City, Arizona, United States Michaels Stores Full time

    Job SummaryMichaels Stores is seeking a highly skilled and experienced Operations Manager to lead our store operations and drive sales growth. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the store, including inventory management, visual merchandising, and customer service.Key...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Equity LifeStyle Properties Inc Full time

    At Equity LifeStyle Properties Inc, we're seeking a skilled Customer Service Representative to join our team in Mesa, Arizona. As a Front Desk Clerk, you'll provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.Act as the property liaison and provide guests and residents with information, responding to...

  • Customer Service Representative

    1 week ago

    Arizona City, Arizona, United States Equity LifeStyle Properties Inc Full time

    At Equity LifeStyle Properties Inc, we're seeking a skilled Customer Service Representative to join our team in Mesa, Arizona. As a Front Desk Clerk, you'll play a vital role in providing exceptional customer service to our guests and residents.Act as the property liaison, responding to questions in person and over the phone.Process payments and deposits,...

  • Restaurant Operations Manager

    1 month ago

    Arizona City, Arizona, United States Little Caesars Full time

    Job Title: Assistant ManagerAt Little Caesars, we are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.Key Responsibilities:Support the General...

  • Operations Manager

    4 weeks ago

    Arizona City, Arizona, United States Michaels Stores Full time

    Job SummaryMichaels Stores is seeking a highly skilled Operations Manager to lead our store operations and drive sales and profits. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, managing inventory, and leading a team of well-trained team members.Key ResponsibilitiesAssist the Store Manager...

  • Restaurant Operations Manager

    3 weeks ago

    Arizona City, Arizona, United States Papa John's Pizza Full time

    Restaurant General ManagerPapa John's Pizza is seeking a highly skilled and experienced Restaurant General Manager to lead our team and drive business success. As a Restaurant General Manager, you will be responsible for managing all aspects of the restaurant, including operations, customer service, and team management.Key Responsibilities:Quality and...

  • Customer Service Specialist

    2 months ago

    Arizona City, Arizona, United States Delta Mechanical Full time

    Job Title Call Center Representative Location Headquarters Job Overview This role is essential in collaborating with the sales department by engaging with potential plumbing clients through various communication methods, including phone calls, emails, and text messages. The primary goal is to address inquiries and ascertain customer requirements before...

  • Customer Service Specialist

    1 month ago

    Arizona City, Arizona, United States DSV AS Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist, Inventory Planner to join our team at DSV A/S. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our inventory management processes, providing exceptional customer service, and driving business growth.Key ResponsibilitiesAnalyze...

  • Customer Service Lead

    2 weeks ago

    Arizona City, Arizona, United States MOD Pizza Full time

    MOD Pizza is a movement that believes companies can and should be a force for good in the lives of the people they employ and the communities they serve. As a Restaurant Shift Leader, you will be part of this movement, driving store operations during scheduled shifts and modeling, teaching, and demonstrating MOD's purpose in all interactions. Your goal is to...

  • Customer Service Specialist

    2 months ago

    Arizona City, Arizona, United States Delta Mechanical Full time

    Job Title Call Center Representative Location Headquarters Job Overview This role involves collaborating with the sales department by reaching out to potential plumbing clients, utilizing various communication methods such as phone calls, emails, and text messages. The aim is to address inquiries and identify customer requirements before directing them to...

  • Operations Manager

    3 weeks ago

    Arizona City, Arizona, United States Outdoor Lighting Perspectives Full time

    Job SummaryAn Outdoor Lighting Perspectives Operations Manager plays a pivotal role in driving the success of our team by aligning strategies with department and company goals. This role requires a leader who can motivate staff to meet and exceed their personal and professional goals while maintaining a positive and rewarding work environment.Key...

  • Freezer Operations Manager

    2 weeks ago

    Arizona City, Arizona, United States Restaurant Depot Full time

    Freezer Manager Job DescriptionRestaurant Depot is seeking a highly skilled Freezer Manager to join our team. As a key member of our warehouse operations, you will be responsible for ensuring that all available product is out for sale and maintained with the strictest freshness policies.The ideal candidate will have excellent customer service skills, be able...

Customer Service Operations Manager

2 months ago

Arizona City, Arizona, United States StateServ Full time


StateServ is a leader in Durable Medical Equipment (DME) management solutions, dedicated to streamlining administrative processes to enhance operational efficiency, control costs, improve care quality, and ultimately elevate patient satisfaction.

Leveraging our cutting-edge technology and unparalleled expertise, we deliver the insights and visibility our clients require to make timely, informed decisions that yield significant results.

We cater to over 100,000 patients daily across all 50 states.

Key Responsibilities

Note:

The essential duties and primary responsibilities outlined below are intended to convey the general content and requirements of this position and are not exhaustive.

Incumbents may perform all or most of the primary responsibilities listed below.

Specific tasks, responsibilities, or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager.


  • Enhances the performance and effectiveness of the assigned team by recruiting, selecting, orienting, training, coaching, and managing the performance of designated employees in alignment with StateServ's core values of compassion, service, integrity, innovation, and growth.
  • Monitors and evaluates key performance indicators (KPIs) to assess performance, drive efficiencies, and uphold high service standards. Redirects resources as necessary to ensure effective management of call volume, order workflows, dispatching of orders, and troubleshooting routine equipment challenges.
  • Oversees departmental workflows to guarantee service quality by consistently monitoring and staffing the assigned team to ensure adequate coverage. This includes maintaining budgeted staffing levels, creating departmental schedules, managing PTO requests, and balancing overtime.
  • Regularly analyzes historical data and current order trends to identify opportunities for reducing call volume, optimizing order workflows, and maintaining quality benchmarks.
  • Collaborates with site leadership and other internal stakeholders to promote and support effective customer service and dispatch operations that reflect the organization's values.
  • Serves as an internal escalation point for complaints and complex customer requests. May utilize DMETrack and call software to investigate and review client escalations to identify improvement opportunities. Provides explanations and validations regarding the circumstances surrounding the escalation.
  • With a strong sense of urgency and commitment to service, addresses and resolves non-routine and escalated service and operational issues. Ensures that relationships and service integrity are preserved while implementing mutually beneficial outcomes.

Additional Responsibilities

  • Assists senior leadership in developing, interpreting, and implementing new policies and standard operating procedures as needed.
  • Provides training or education to external clients on related ordering processes as required.
  • Performs other duties as assigned or necessary.

Supervisory Responsibilities

  • Supervises a team of assigned employees.

Knowledge, Skills & Abilities

Education, Licensure or Certification:

  • Knowledge of general business management typically acquired through the completion of a Bachelor's degree in business or a closely related field.

Work Experience:

  • A minimum of 2 years of proven experience in a supervisory role, providing direction, training, coaching, or guidance to others is required.
  • At least 1 year of progressively responsible routing and/or dispatching experience is preferred.
  • Experience in the healthcare or medical fields, particularly with durable medical equipment, is strongly preferred.

Specialized Knowledge, Skills or Abilities:

  • Ability to supervise a team of contact center members and foster a highly supportive environment.
  • Strong interpersonal and customer service skills are essential, particularly in high-pressure situations involving frustrated patients or caregivers.
  • Ability to present information and communicate effectively across all levels and with external vendors, clients, and customers is crucial.
  • Good organizational, leadership, and decision-making skills are necessary to perform the described functions.
  • Must confidently embrace challenges and lead a team, motivating and supervising others to achieve optimal performance.
  • Must be proactive, highly motivated, creative, and energetic.
  • Ability to interact professionally and collaborate with all levels of management, outside vendors, clients, and patients.
  • Must maintain the confidentiality of patient protected health information and adhere to standard operating procedures to ensure compliance with accrediting bodies.
  • A keen attention to detail is required for reviewing employee KPIs.
  • Proficient and accurate typing skills are necessary for document creation and effective use of StateServ Medical's proprietary software.

Equipment:

  • Working knowledge of a PC, business, and communications software (MS Office), and web-based tools is required.
  • Familiarity with contact management software is strongly preferred.

Travel Requirements:

  • No travel is required.

Work Environment:

  • Work is typically performed in an office environment or remote setting with minimal exposure to unpleasant or hazardous conditions.
  • Flexibility in scheduling is required to accommodate national time zones and to be available for real-time communications from employees.

Physical Requirements:

  • This position involves extensive work at a computer terminal throughout the day, as well as moderate use of a telephone or headset.
  • Ability to view and continuously focus on system information and work orders is required for quality review.
  • Regularly performs repetitive motions at a computer terminal and is subject to prolonged sitting.
  • Regular eye-hand coordination and manual dexterity are necessary for operating office equipment.

Additional Information:

  • No additional information is applicable.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

StateServ offers a rewarding, casual, and enjoyable work environment, including competitive benefits and compensation.