Senior Solutions Consultant

2 weeks ago

New York, New York, United States Forhyre Full time
Job Overview

We are seeking a highly experienced and skilled Vice President, Solutions Consulting and Services to join our leadership team at Forhyre. In this role, you will be responsible for leading all aspects of our post-sales customer journey, including onboarding, enablement, professional services, partner engagement, and technical support.

Key Responsibilities
  • Lead and manage a team of Solution Consultants and Architects (Post Sales) across our Commercial, Enterprise, and Embedded Segments
  • Define and manage the key KPIs for the organization
  • Be an evangelist with the ability to discover and demonstrate how we can effectively help companies with their business automation needs across a broad set of industries
  • Effectively manage, recruit, coach, mentor, and enable the team
  • Work across multiple customer-facing teams to drive exceptional customer experience and satisfaction
  • Lead the team in setting and achieving quarterly objectives to improve internal processes, develop subject matter expertise, and promote knowledge sharing and reusable asset contribution in the team
  • Articulate and educate on business, technical, and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management
  • With strong customer, project, and program management and communication skills, be effective in working and enabling large global enterprises in their Automation journey
  • Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for platform enhancements, and accelerate development for roadmap features to address specific customer requirements
  • Support Marketing with evangelism activities, including writing blogs, participating in best practice webinars, and speaking at industry events
  • Work on defining and driving operational efficiencies through overall processes, metrics, and dashboards
Requirements
  • BS or equivalent education
  • 15+ years of Solutions Consulting, Solutions Architecture experience is required
  • Proven ability to lead a team at a fast growth company
  • Experience scaling a Services organization that consists of onboarding and enablement services, implementation services, platform extension, and ongoing advisory services that can fully support our customers and GTM team
  • Experience leading global cross-functional teams, including second and third line managers
  • Proven ability to define and support new service offerings that can enhance the penetration in new and existing accounts
  • Communicate effectively with Technical, Business, and C-Level stakeholders, able to effectively influence them in an advisory capacity
  • Prior experience managing solutions consulting and services offering in a SaaS environment
  • Experience working with GSIs and partners: contract negotiations, onboarding, training, and oversight, to ensure successful implementations by partners
  • Experience documenting business processes and applying technology to optimize and automate these processes
  • Experience building, coaching, and mentoring teams
  • Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
  • Understanding of operating models, SDLC, security, and governance in large enterprises
  • Knowledge and experience in integration and automation domain a plus

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