Nail Care Specialist

1 week ago


Paradise Valley, Arizona, United States Sanctuary Camelback Mountain Full time
Job Overview

POSITION SUMMARY

This role plays a vital part in the success of Sanctuary Camelback Mountain by delivering an unforgettable and soothing spa experience for our guests and members. You will provide comprehensive nail care services, including manicures, pedicures, and no-chip gel polish. Assess guest needs and examine nails to determine condition, appearance, and suitability for the requested service. This position focuses on offering a variety of nail treatments for clients' hands and feet, embodying the Sanctuary Commitments and our Promise of Care to execute every service with excellence.

KEY RESPONSIBILITIES

Guest Engagement

  • Greet and acknowledge each guest warmly, using their name whenever possible. Thank guests upon departure and offer a friendly farewell.
  • Listen attentively and respond positively to guest inquiries, concerns, and requests.
  • Anticipate guests' service needs and act on them proactively.
  • Provide information about general property amenities and services.
  • Assist individuals with disabilities, ensuring a comfortable experience.

Salon Services Delivery

  • Adhere to quality assurance standards and expectations.
  • Maintain current licensure in nail care.
  • Manage time effectively to stay on schedule throughout the day.
  • Evaluate the condition and appearance of guests' nails.
  • Determine if the condition of nails permits the requested service and suggest alternatives if necessary.
  • Set up the workstation to ensure guest comfort and safety.
  • Offer amenities such as beverages or heated neck pillows to enhance the guest experience.
  • Provide guidance on proper nail care and recommend at-home care routines.
  • Address inappropriate guest behavior by ceasing service and notifying management.
  • Assess guest needs and inquire about any contraindications before commencing services.
  • Deliver nail care services, including manicures, pedicures, and no-chip gel polish.
  • Remove existing nail polish and prepare nails for treatment.
  • Shape and smooth nail edges.
  • Clean nails using soapy water and soften cuticles for trimming.
  • Apply polish or clear coat to nails with precision.
  • Administer paraffin treatments as needed.
  • Finish with base and top coats to prolong the manicure's longevity.

Maintain Spa Environment

  • Clean, maintain, and sterilize tools and equipment consistently.
  • Ensure the cleanliness of the workstation and treatment area throughout the shift.
  • Prepare the workstation with necessary products and supplies.
  • Dispose of waste and soiled linens appropriately.

JOB REQUIREMENTS

Physical Demands

  • Manipulate objects of various sizes and weights, requiring fine motor skills and hand-eye coordination.
  • Reach overhead and below the knees, including bending and twisting.

Policies and Procedures

  • Safeguard the privacy and security of guests and colleagues.
  • Maintain confidentiality of proprietary information.
  • Protect company assets in accordance with established policies.
  • Report any work-related injuries immediately to management.
  • Follow safety and security protocols to ensure a clean and secure environment.
  • Adhere to safe operation and storage procedures for tools and equipment.
  • Comply with hazardous material management protocols.

ESSENTIAL COMPETENCIES

Interpersonal Skills

  • Proactive Guest Service
  • Team Collaboration
  • Diversity Awareness

Organizational Skills

  • Time Management
  • Attention to Detail

Communication Skills

  • Effective Listening
  • Proficient in English
  • Consultative Communication
  • Professionalism

Personal Attributes

  • Positive Attitude
  • Integrity and Reliability
  • Adaptability
  • Ability to Handle Stress

Physical Abilities

  • Hand-Eye Coordination
  • Visual Acuity
  • Manual Dexterity

Spa Services Knowledge

  • Nail Care Techniques
  • Understanding of Nail Disorders
  • Ability to Upsell Spa Products and Services

PREFERRED QUALIFICATIONS

Education

Technical or Vocational School Degree.

State Nail Care License.

Experience

A minimum of two years of relevant experience, preferably in a resort setting.


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