Customer Service Team Leader

4 days ago


Liverpool, New York, United States Canandaigua National Bank & Trust Co Full time

Join Canandaigua National Bank & Trust Co in a rewarding career as a Customer Service Team Leader.

About the Role

We are seeking an experienced professional to lead our customer service team and provide exceptional support to our clients. As a key member of our management team, you will be responsible for supervising staff, implementing strategies to achieve sales and service goals, and ensuring compliance with operations policies and procedures.

Responsibilities

  • Supervise and motivate a team of customer service representatives to deliver exceptional service to our clients
  • Develop and implement strategies to achieve sales and service targets
  • Ensure compliance with operations policies and procedures and outside regulatory requirements
  • Provide coaching and mentoring to staff to improve their skills and performance
  • Actively solicit new business from present and prospective customers

Requirements

  • Bachelor's degree or equivalent combination of education and work experience
  • Specialized banking education and training
  • Notary certification or willingness to obtain
  • Minimum of three years' related banking experience

What We Offer

  • A competitive salary range of $77,000 - $95,000 per year
  • A comprehensive benefits package, including medical, dental, vision, FSA, HSA options, paid holidays, vacation, and sick time
  • Retirement benefits, including a 401(k), profit sharing, and employee stock ownership plan (ESOP)
  • Training and development opportunities, including tuition assistance and volunteer programs
  • An award-winning wellness program that promotes a solid work-life balance

Our Culture

At Canandaigua National Bank & Trust Co, we value honesty and integrity, responsibility, teamwork, respect, innovation, professionalism, and commitment. Our culture is built on these core values, which guide our actions and decisions every day.

Why Work for Us?

As a valued member of our team, you will have the opportunity to make a real difference in the lives of our clients and contribute to the success of our organization. You will also have access to a range of benefits and rewards that will support your personal and professional growth.



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