Insurance Industry Support Specialist

6 days ago


Liverpool, New York, United States State Farm Insurance Full time

**About the Role:**

We are seeking a highly skilled Insurance Industry Support Specialist to join our team at State Farm Insurance.

**Job Summary:**

The successful candidate will be responsible for providing exceptional customer service, processing policy changes, and handling incoming calls and emails regarding policy inquiries and claims.

**Key Responsibilities:**

  • Assist customers with their insurance needs by providing accurate and timely information;
  • Process policy changes and updates in the system;
  • Handle incoming calls and emails from customers regarding policy inquiries and claims;
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction;
  • Maintain customer records and update information as needed;
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner;

**Requirements:**

  • High school diploma or equivalent required;
  • 1-2 years of experience in a customer-facing role;
  • Excellent communication and problem-solving skills;
  • Ability to work in a fast-paced environment;

**What We Offer:**

  • A competitive salary range of $55,000 - $65,000 per year;
  • Opportunities for career growth and development;
  • A dynamic and supportive work environment;

**Why Join Us:**

At State Farm Insurance, we pride ourselves on being a leader in the insurance industry. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us.



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