Restaurant Operations Manager
4 weeks ago
As a General Manager at El Pollo Loco, you will be responsible for overseeing the entire restaurant operation, ensuring all operations follow brand and company standards. You will lead a team of dedicated professionals, empowering them to deliver exceptional guest satisfaction and maintain a clean and safe environment.
Key Responsibilities:- Restaurant Operations: Manage and oversee all aspects of restaurant operations, including food preparation, service, and cleanliness.
- Team Leadership: Directly supervise Assistant Managers, Shift Leaders, and crew members, holding them accountable for achieving goals and standards.
- Guest Satisfaction: Deliver exceptional guest satisfaction by ensuring service and cleanliness requirements follow Ops manual.
- Menu Execution: Ensure execution of new menu items meets brand standards, including product ordering, team training, and quality control.
- Inventory Management: Maintain appropriate inventory levels and conduct daily and weekly inventory counts.
- Safety and Security: Ensure all Safety programs are being followed for crew members and guests, reporting incidents in a detailed and quick manner.
- Recruitment and Development: Recruit, interview, and hire personnel for the restaurant, promoting and developing members of the management team.
- Experience: Minimum of one year experience in restaurant management.
- Language: Ability to effectively speak, read, and write in English. Second language is a plus.
- Education: High School diploma or equivalent preferred.
- Certification: ServSafe Certification is required.
- Mobility: Must have high mobility/flexibility, requiring bending, stooping, kneeling, and reaching.
- Lifting: Must be able to lift/push/pull 40lbs.
- Standing and Walking: Extensive standing and walking.
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Restaurant Operations Manager
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