Restaurant Operations Manager

4 weeks ago


Folsom, California, United States El Pollo Loco Full time
General Manager Job Summary

As a General Manager at El Pollo Loco, you will be responsible for overseeing the entire restaurant operation, ensuring all operations follow brand and company standards. You will lead a team of dedicated professionals, empowering them to deliver exceptional guest satisfaction and maintain a clean and safe environment.

Key Responsibilities:
  • Restaurant Operations: Manage and oversee all aspects of restaurant operations, including food preparation, service, and cleanliness.
  • Team Leadership: Directly supervise Assistant Managers, Shift Leaders, and crew members, holding them accountable for achieving goals and standards.
  • Guest Satisfaction: Deliver exceptional guest satisfaction by ensuring service and cleanliness requirements follow Ops manual.
  • Menu Execution: Ensure execution of new menu items meets brand standards, including product ordering, team training, and quality control.
  • Inventory Management: Maintain appropriate inventory levels and conduct daily and weekly inventory counts.
  • Safety and Security: Ensure all Safety programs are being followed for crew members and guests, reporting incidents in a detailed and quick manner.
  • Recruitment and Development: Recruit, interview, and hire personnel for the restaurant, promoting and developing members of the management team.
Requirements:
  • Experience: Minimum of one year experience in restaurant management.
  • Language: Ability to effectively speak, read, and write in English. Second language is a plus.
  • Education: High School diploma or equivalent preferred.
  • Certification: ServSafe Certification is required.
Physical Requirements:
  • Mobility: Must have high mobility/flexibility, requiring bending, stooping, kneeling, and reaching.
  • Lifting: Must be able to lift/push/pull 40lbs.
  • Standing and Walking: Extensive standing and walking.


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