Customer Service Representative

1 week ago


San Juan Capistrano, California, United States PetVet Care Centers Full time

Job Summary:

The Customer Service Representative plays a vital role in delivering exceptional care and service to our clients and their pets. As a key member of our team, you will provide administrative support, handle customer inquiries, and contribute to the overall success of our veterinary hospital.

Key Responsibilities:

  • Provide excellent customer service in-person, over the phone, and during high-stress situations.
  • Handle basic medical emergencies for pets and owners, ensuring safety and well-being.
  • Input and manage data in practice management software, including billing and accounts.
  • Reconcile cash drawer and perform end-of-day duties for accurate financial transactions.

Requirements:

  • High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
  • Knowledge of clerical procedures and ability to organize files and records.
  • Excellent customer service skills, providing courteous and prompt assistance.
  • Accurate cash handling and cashiering abilities.
  • Flexibility in scheduling, including weekends and holidays.

About Us:

PetVet Care Centers is one of the nation's leading operators of veterinary hospitals for companion animals. We are committed to delivering the highest quality medicine and service to our clients and their pets.



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