Customer Service Manager
1 day ago
New Dunkin' Donuts locations are opening in Blountville, TN and Piney Flats, TN.
Salary InformationWe offer a competitive salary of $14.00/hour.
Job DescriptionAs a Customer Service Manager at Dunkin' Donuts:
- You will lead a team to deliver exceptional guest experiences and drive profitable sales.
- You will coach and inspire your team to grow as leaders and provide excellent customer service.
- You will play a crucial role in recruiting and training new team members.
- You will be a role model for guest satisfaction and ensure every customer leaves with a smile.
- You will collaborate with the Restaurant Manager to implement strategies that enhance guest experiences and drive sales.
- Foster a collaborative environment by providing coaching, feedback, and resolving employee concerns effectively.
- Assist in recruiting and training to ensure the team is skilled, confident, and ready to deliver top-notch service.
- Uphold and exceed Brand standards to ensure a consistently high-quality guest experience.
- Manage operations to maximize guest satisfaction, maintain cleanliness, and ensure compliance with safety standards.
- Oversee sales initiatives, labor, and food costs to contribute to the restaurant's profitability.
- Candidates must have clear verbal and written communication skills (English).
- Experience in restaurant, retail, or a supervisory role is required.
- A high school diploma (or equivalent) and valid driver's license are necessary.
We offer a range of benefits, including:
- Weekly pay
- Paid time off
- 401(k) with 6% match
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