Housekeeping Operations Manager

3 weeks ago


Gurnee, Illinois, United States Great Wolf Lodge Full time

At Great Wolf Lodge, we are seeking a highly skilled Director of Housekeeping to lead our housekeeping operations. As a key member of our management team, you will be responsible for overseeing all aspects of housekeeping services and programming.

Job Summary

This is a senior-level position that requires excellent leadership skills, strategic thinking, and the ability to drive results. You will work closely with our resort's Executive Committee to develop and implement plans that support organizational objectives.

The ideal candidate will have a minimum of 3 years of experience supervising/managing large housekeeping departments and a minimum of 5 years of hotel or resort experience. A college degree is preferred, but not required.

We offer a competitive salary of $90,000 per year, along with a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with employer match.

Responsibilities
  • Develop and implement detailed plans that support organizational objectives.
  • Fiscal and budgetary management of housekeeping operations.
  • Supervise daily activities of the Housekeeping and Laundry department.
  • Provide supervision to Laundry pack members.
  • Participate in cross-functional teams to coordinate resort activities.
  • Monitor and respond to guest comments.
  • Conduct investigative actions with guests.
  • Manage room expeditor software program (REX).
  • Recruit, hire, train, and evaluate team member performance.
  • Plan and implement staff training and development programs.
Requirements
  • High School diploma or GED.
  • Minimum of 3 years of experience supervising/managing large housekeeping departments.
  • Minimum of 5 years of hotel or resort experience.
  • Demonstrated ability to effectively resolve conflict.
  • Ability to motivate diverse groups.
  • Excellent management skills.
About Us

Great Wolf Lodge is a leading provider of family-friendly resorts and entertainment destinations. We are committed to delivering exceptional guest experiences and creating lasting memories for our visitors.

We believe in investing in our employees and providing opportunities for growth and development. If you are a motivated and driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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