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Director, Resort Operations
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Director, Housekeeping to join our team at Great Wolf Resorts. As a key member of our resort operations team, you will be responsible for overseeing all aspects of housekeeping services and programming.
Key Responsibilities
- Develop and implement comprehensive plans that support organizational objectives, effectively allocating resources and time across departments.
- Fiscal management of housekeeping operations, including creating and maintaining departmental budgets, forecasts, and financial reports.
- Manage daily activities of the Housekeeping and Laundry department, ensuring cleanliness of public areas and guest rooms.
- Supervise laundry pack members and ensure efficient operation of the department.
- Collaborate with cross-functional teams to coordinate resort activities.
- Monitor and respond to guest comments, addressing operational resolutions in a timely and professional manner.
- Conduct investigative actions with guests, handling customer requests in a courteous and efficient way.
- Manage room expeditor software program (REX) to maintain maximum efficiency of inventory management.
- Participate in the Manager-On-Duty (MOD) program, executing duties as required.
- Recruit, hire, train, and evaluate team member performance against standards.
- Plan and implement staff training and development programs within the department.
- Monitor quality assurance program for the lodge.
- Review accuracy of nightly housekeeping reports and investigate discrepancies.
- Serve on the resort Executive Committee, representing the interests of the housekeeping function.
- Enforce policies and procedures, maintaining a working knowledge of general and departmental safety procedures.