Customer Service Representative

2 days ago


Harrisburg, Missouri, United States Bankstar Financial Full time
Job Description

BankStar Financial is seeking a highly skilled Customer Service Representative - Operations to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, processing routine bank transactions, and assisting with various operational tasks.

Key Responsibilities:

  • Provide friendly and professional service to all customers, addressing their banking needs and resolving any issues.
  • Proactively identify customer needs and recommend bank products and services, such as checking accounts, savings accounts, loans, and credit cards.
  • Build relationships with customers to foster loyalty and promote the bank's community-focused values.

Teller Functions:

  • Process customer transactions accurately, including deposits, withdrawals, loan payments, and check cashing.
  • Balance cash drawer at the end of each shift, ensuring discrepancies are reported and corrected.
  • Issue cashier's checks, money orders, and other financial services.
  • Answer customer inquiries regarding account balances, interest rates, fees, and other banking products.
  • Assist customers with the use of ATMs, mobile banking, and online services.
  • Adhere to all security and compliance procedures, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.

Operations Support:

  • Operate the proof machine to process checks and deposits, ensuring accuracy and timely processing of all transactions.
  • Provide debit card services, including resolving customer disputes, troubleshooting, issuing new/replacement cards, and general card maintenance.
  • Import data processing files from various software programs into the core banking system, ensuring accuracy and integrity of data.
  • Assist with account maintenance tasks such as updating customer information, processing stop payments, and handling debit card issues.
  • Perform wire transfers, ACH processing, and other electronic banking transactions.
  • Support other various operational tasks as needed.

Qualifications:

  • High school diploma or equivalent (associate's degree in finance or business preferred).
  • 1-2 years of experience in banking or financial services, with teller experience preferred.
  • Strong math and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Proficiency with banking software, Microsoft Office, and related financial systems.
  • Detail-oriented with strong organizational skills.
  • Ability to work well in a team environment.

Benefits:

  • Competitive pay and bonus opportunities.
  • Comprehensive benefit package including Health, Dental, Vision and more.
  • Retirement savings plan with employer match.
  • Paid time off, including holidays, vacation, and sick days.
  • Employee development and training programs.


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