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Healthcare Customer Service Specialist
2 months ago
At US Fertility, LLC, we are dedicated to making a significant impact in the lives of individuals and families. We are currently seeking a compassionate and skilled Patient Services Representative to enhance our dynamic team. This role is essential in delivering outstanding care and support to our patients throughout their fertility journey.
Key Responsibilities:
- Manage patient accounts by accurately collecting, documenting, and updating personal financial and insurance details.
- Enhance patient satisfaction and optimize provider efficiency by evaluating patient needs and scheduling appointments effectively.
- Facilitate appointment scheduling for patients.
- Address and resolve patient inquiries and concerns with a focus on both immediate and long-term solutions.
- Provide timely communication to the practice regarding service issues or patient feedback.
- Assist patients in understanding their insurance benefits, coverage options, and financial responsibilities.
- Welcome patients and visitors to the office, ensuring a high standard of customer service.
- Be prepared to work on occasional weekends and holidays as needed.
Qualifications:
- A minimum of 2 years of relevant experience in a healthcare setting.
- High School diploma is required.
- Comprehensive knowledge of insurance processes, medical terminology, and billing practices.
- Experience in an OB/GYN environment is advantageous.
- Strong communication abilities, attention to detail, and proficiency with computer systems.
- A commitment to providing exceptional customer service.
Our Commitment:
At US Fertility, LLC, we value individuals who align with our mission and core values. We believe that the right attitude and dedication are just as important as technical skills.
What We Provide:
- Competitive compensation package with performance bonuses.
- Comprehensive training programs to support your professional growth.
- The opportunity to make a meaningful difference in the communities we serve.
We are committed to fostering an environment that promotes personal and professional development. Our core values guide our daily operations and inspire us to work diligently while enjoying our contributions to the field of fertility.
