Customer Service Representative
1 month ago
About Certas Energy
We are a leading fuel brand in the UK, employing 2,500 colleagues across our depots. Our team is dedicated to providing exceptional customer service and support to our commercial clients.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our National Accounts team as a Customer Service Advisor. As a key member of our team, you will be responsible for maintaining strong relationships with our commercial clients, handling inbound calls and emails, and ensuring each account is maximised to its full potential.
Key Responsibilities
- Maintain strong relationships with commercial clients through excellent communication and customer service skills
- Handle inbound calls and emails, resolving customer queries and issues in a timely and professional manner
- Work closely with the sales team to identify opportunities to grow and develop our commercial client base
- Collaborate with other departments to ensure seamless delivery of customer service and support
- Continuously develop and improve customer service processes and procedures to drive business growth and customer satisfaction
What We Offer
- A competitive basic salary of \u00a320,000 per annum
- A bonus scheme to reward outstanding performance
- Opportunities for career progression and professional development
- A dynamic and supportive team environment
- Free parking and other benefits
Requirements
- Minimum of 6 months in a customer service environment or similar
- Strong negotiation and communication skills
- Ability to work autonomously and as part of a team
- Resilient, persistent, and tenacious with a target-driven approach
About Us
Certas Energy is part of the DCC PLC group, a FTSE 100 company. We offer a range of opportunities for career development and growth, as well as a dynamic and supportive team environment.
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