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Executive Director of Resort Operations

2 months ago


Kennedy Space Center, United States Loews Hotels Full time

About Loews Hotels

We are a world-class hospitality company dedicated to delivering exceptional guest experiences and outstanding financial results. Our team members are the backbone of our success, and we are committed to creating a culture that values diversity, inclusion, and teamwork.

Job Summary

The Executive Director of Resort Operations will be responsible for leading the Rooms Division and Food and Beverage departments to deliver seamless and outstanding entertainment and resort experiences. This role will oversee the overall operating performance, guest satisfaction, and financial results for the property, ensuring alignment with Loews Hotels' standards and corporate budgetary and profit guidelines.

Key Responsibilities

  • Develop and implement annual goals and operational objectives in collaboration with the Executive Committee and department managers.
  • Coordinate the operations and activities of the Rooms Division and Food and Beverage departments to ensure synergy and achieve financial performance and guest satisfaction objectives.
  • Evaluate changes in guest needs, industry trends, and competitive landscape to recommend product/service and operational changes that enhance guest and employee satisfaction.
  • Develop and manage annual hotel operating budgets, ensuring alignment with corporate guidelines.
  • Monitor and maintain hotel financial performance within approved budgetary guidelines.
  • Responsible for the profit performance of stated hotel departments and overall hotel guest satisfaction.
  • Develop and implement strategies to resolve guest problems or complaints.
  • Actively participate and promote team member involvement in community and service projects through Loews Good Neighbor program.
  • Demonstrate and promote teamwork among all management and team members.
  • Promote and ensure a clean and safe work environment.
  • Coordinate all hotel security efforts with the Security team to ensure the safety of all hotel guests and employees.
  • Coordinate all hotel emergency evacuation activities, directing the activities of the hotel Emergency Response Team.

Requirements

  • Previous experience as a hotel General Manager required.
  • A minimum of 5 years of progressively responsible hotel leadership experience.
  • Excellent planning, organization, and guest services skills.
  • Outstanding leadership and communication abilities.
  • Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals.
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively.
  • Able to work a flexible schedule, including weekends and holidays.