Customer Service Ambassador

5 days ago


Roanoke, Virginia, United States Grand Fitness Mgmt, LLC Full time
Key Responsibilities

As an Overnight Front Desk Sales Associate, your primary responsibilities will include:

  • Greeting members and guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Helping to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
  • Resolving member concerns and escalating to a Manager as needed.
  • Answering phones in a friendly manner and assisting callers with their inquiries.
  • Performing membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Performing prospective member calls and tours, assessing their membership needs.
  • Executing retail transactions with accuracy and driving sales goals.

Salary Estimate: $40,000 - $55,000 per year, depending on location and experience.



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