Spa and Salon Team Member
6 days ago
The Spa Attendant will provide exceptional customer service to clients, ensuring a positive and memorable experience. Key responsibilities include:
- Greeting and Check-in: Welcome clients in a professional and timely manner, ensuring a warm and inviting atmosphere.
- Appointment Booking and Management: Book appointments according to availability, utilizing a scheduling system to optimize client flow and minimize wait times.
- Facility Preparation and Maintenance: Assist with the preparation of facilities for spa services, ensuring a clean and organized environment.
- Payment Collection and Processing: Collect payments for services rendered, accurately processing transactions and maintaining a secure and confidential environment.
- Client Support and Upselling: Assist clients as needed, including bringing towels, soaps, and filling tubs, while also offering food and beverage menu options to enhance the client experience.
- Communication and Teamwork: Maintain open communication with management and colleagues, ensuring a collaborative and supportive team environment.
- Adherence to Policies and Procedures: Complete established checklists and comply with all policies and procedures, ensuring a high level of quality and consistency in service delivery.
Requirements
- Must be 21 years old.
- Must have excellent customer service skills.
- Previous health club or spa experience preferred.
- CPR training preferred.
- Must be literate and fluent in English.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
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