SaaS SCM Cloud Solutions Expert

1 week ago

Annapolis, Maryland, United States Oracle Full time
Job Description

The Position is for a Techno-Functional Support Expert in Oracle Fusion Suite of SCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

Key Responsibilities
  • Work directly with Customers for
  • Advising on complex use of Oracle products
  • Resolving highly complex and mission-critical issues
  • Manage highly complex and critical customer issues
  • Serve as Situation Manager on highly sensitive issues
  • Consult with Management in directing resolution of critical customer situations
  • Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
  • Formal mentoring for promoting the technical and professional development of others
  • Creation/review of Knowledge Articles
Requirements
  • 8+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on Oracle Fusion SCM Products –Order Management, Inventory Management, PDH, Procurement, Costing, Logistics, Manufacturing, Sourcing, Demand/Supply Chain Planning, Supplier Portal, SQM and knowledge on Oracle Integration Cloud.
  • Real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 evel support; and/or have equivalent knowledge.
  • Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
  • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
  • Work with users to troubleshoot and resolve issues, answers business questions provides data analysis
  • Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts
  • Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, Bl Extract for FTP, Payment Integration and Personalization.
  • Exhibit effective analytical skills & organizational skills
  • Good command over spoken & written English
  • Interact directly with customers, follows through on all assignments and takes ownership of customer issues
  • Seeks innovative ways to improve the process of delivering solutions to customers
  • Strong written and verbal English communication skills; multi-lingual a plus
  • Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
  • Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.

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