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Experienced Customer Care Associate

2 months ago

Fort Worth, Texas, United States OneMain Holdings Inc Full time

CUSTOMER CARE SPECIALIST SENIOR

Full Job Title: CUSTOMER CARE SPECIALIST SENIOR

Company: OneMain Financial

OneMain Financial stands as the largest lending-focused financial institution in the country, dedicated to serving millions of clients with safe, transparent, and affordable installment loans. Our clients rely on us daily to help them manage and enhance their financial situations through solutions for debt consolidation, medical expenses, household bills, home improvements, and vehicle purchases.

As a Customer Care Specialist, you will become part of a quality-driven team. Customer Service Representatives are expected to meet high standards and efficiently manage multiple tasks without sacrificing quality. The ideal candidate will address a range of telephone inquiries daily, providing exceptional customer service.

Key Responsibilities:

Your primary responsibilities will include addressing telephone inquiries related to customer accounts. This encompasses, but is not limited to:

  • Handling calls from both internal and external customers
  • Maintaining and updating customer account information in various databases
  • Explaining programs, benefits, and policies to customers
  • Ensuring customer account retention
  • Tracking the reasons for each call to guarantee successful resolutions

Problem Solving and Analytical Skills:

You must demonstrate the ability to resolve challenging situations with minimal supervision and manage multiple tasks effectively.

Communication Skills:

Strong verbal and written communication skills are essential, along with active listening abilities.

Interpersonal Skills:

The ability to interact positively with customers and colleagues daily is crucial to support the program and the caller.

A high degree of accuracy is required, along with being a self-starter who needs little supervision.

Qualifications:

A High School Diploma or equivalent is required, along with one year of work experience. Six months of customer service experience, particularly in a contact center, is preferred.

Benefits:

We believe in providing our team members with the right opportunities and benefits to ensure they can deliver their best every day. Our comprehensive benefits package includes:

  • Health and wellness options for team members and their dependents
  • Up to 4% matching 401(k)
  • Tuition reimbursement
  • Continuing education opportunities
  • Bonus eligibility
  • Paid time off
  • Paid volunteer time

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.