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Customer Service Representative

2 months ago

San Antonio, Texas, United States Deserae Navarro - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Deserae Navarro - State Farm Agent. As a key member of our agency team, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with customers to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate customer service efforts and ensure seamless communication.
    • Participate in team meetings and contribute to the development of strategies to improve customer satisfaction and retention.
Requirements
  • Customer Service Skills
    • Dedicated to providing exceptional customer service and ensuring customer satisfaction.
    • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Communication Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members.
    • Proactive in problem-solving and able to think critically to resolve customer issues.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to reward high-performing team members.
  • Opportunities for Growth and Development
    • Opportunities for advancement within the agency and career growth.
  • Benefits Package
    • Paid time off (vacation and personal/sick days).
    • Health benefits to support team members' well-being.