Senior Claims Center Technical Lead

2 days ago

Fall River, Massachusetts, United States HexaQuEST Global, Inc. Full time
ROLE SUMMARY AND RESPONSIBILITIES

This role will be a hands-on senior Claims Center Technical Lead who has grown through the ranks with experience managing 10-20 integration and configuration engineers across project and maintenance portfolios with substantial experience in owning, running, and supporting Guidewire Claims Center platform and integrations around it.

KEY RESPONSIBILITIES

  • Oversee Claims Center Development Teams with responsibility for designing, developing, and delivering new Commercial Insurance and Reinsurance products as well as supporting and maintaining a highly available and performing production environment
  • Plan, control and oversee engineering staffing needs across project and maintenance portfolios
  • Work with Project Management and Business Architecture / Analysis and Product teams to help manage scope, size, planning, development, implementation, and support for projects within the Claims portfolio
  • Represent the Claims Technology teams to establish strong business relationships with key customers, IT groups and vendors
  • Collaborate with Business Analysis, Product, Operations and Testing groups in testing Claims applications to business and IT defined quality metrics, and functional and non-functional KPIs.
  • Manage, maintain, and support Claims Center platform and Claims services in line with SLAs within production and non-production environments
  • Ensure that unit and functional tests are integrated into solutions and are part of CI/CD pipelines, with high level of code coverage
  • Ensure that proper branching methodologies are implemented for flexibility and agility with delivery - supporting multiple development tracks
  • Overall support of Claims Center eco-system, including integrations for Policy, Financial and CRM systems as well as integrations with bureaus, 3rd party vendors and other service providers
  • Manage and maintain the technical / solution documentation including architecture diagrams, sequence diagrams, deployment diagrams and production runbooks
  • Manage production applications to KPIs and troubleshoot any availability and performance issues at multiple layers of deployment, from hardware, operating environment, network, and application
  • Manage, maintain, and govern engineering standards around security, secure-coding, logging, alerting, build, deployment, and integrations.
REQUIRED TECHNICAL QUALIFICATIONS
  • 10+ years in IT field with 7+ years within Guidewire Claims Center in Integration / Configuration Development roles is required
  • Prior technical leadership experience in Guidewire Claims Center delivering at least 2 end-to-end Claims product implementations within Commercial Insurance space - is required
  • Prior Technical Lead role with an ownership of Guidewire Claims Center production environment is required. This includes end-to-end support of the Guidewire Claims Center eco-system
  • Technical management experience managing onshore / offshore staff with teams between 10-20 is required. The role requires strong capacity management, priority management and organization skills
  • Prior experience managing multiple Claims Center Development teams is required. The role is expected to oversee multiple technical tracks / implementation teams along with the maintenance track
  • Guidewire Claims Center Certification is highly preferred
  • Experience with Scrum or other Agile development methodologies is required
  • Expert level hands-on experience with XML, GUnit, Jenkins, GIT/Subversion/TFS, Code Coverage and Code Scan Plugin / Tools (Sonarqube, Netsparker, etc.) and frameworks
  • Expertise in Guidewire APIs, GX Model and Product Models
  • GW Claims Center Integration experience is required. The role will have technical ownership of dozens of internal and external integrations
  • Hands-on experience and deep knowledge with Apache Tomcat or similar application servers.
  • 5+ years hands-on experience working with J2EE, Tomcat, XML/Web Services/ RDBMS (SQL Server preferred)
  • Hands-on experience and expertise with Java and GOSU programming, and strong fundamentals with OODD
  • Strong hands-on development experience with Batch Processes, Message Queues and Event Messaging within Guidewire Claims Center
  • Technical experience with product migrations / conversion is required - by developing migration utilities leveraging Claims Center APIs
  • Experience with DevSecOps and establishing and managing CI/CD pipelines for Claims build / deployments
  • Experience with production data fix utilities is required
  • Proven experience defining technology roadmaps and establishing an execution plan for Claims platforms, integrations, and services
  • Experience in P&C insurance is required (Commercial Insurance is preferred)
  • Has the ability to work with business partners and articulate technical trends/concepts and design/implementation considerations
  • Strong skills in problem solving, resource and portfolio planning and budgeting
  • Solid financial acumen, able to construct sound business plans and effectively execute against them within planned budget and established timelines with high quality
EDUCATION REQUIREMENTS
  • Bachelor or master's degree in Computer Science, Information Systems, or related field

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