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Brand Support Specialist

2 months ago

Hebron, Maine, United States BlueStar Full time
Job Title: Brand Support Specialist

BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products.

The Brand Support Specialist is responsible for providing front-line support to internal customers, troubleshooting issues, and ensuring that all inquiries are resolved promptly and efficiently.

This role requires excellent communication skills, problem-solving abilities, analytical skills, teamwork, and a customer-centric approach.

Key Responsibilities:
  • Respond to a steady flow of inquiries via phone, chat, email, or other communication channels in a timely and professional manner.
  • Communicate product launches and updates to Sales and coordinate trainings.
  • Maintain all product assets and attributes in systems.
  • Manage all product collateral (data sheets, accessory guides, etc.), images, and information on web properties.
  • Responsible for part number setup and maintenance in the system with correct pricing and product classification.
  • Manages the pricing program for tiered level pricing, and all restricted sub-programs.
  • Manages the daily communication to Sales Reps for deal registrations, price exceptions, and demo approvals.
  • Manages the system setup for promotional instant rebates and analyzes impact to back orders.
  • Update the deal-pricing calculator with monthly updates and the daily workflow between Marketing, Sales Reps, and Accounting for loading special pricing in the system.
  • Analyze and manage monthly price changes and special price agreements associated with the changes.
  • Works with vendor, Accounting, and Sales to troubleshoot and resolve price errors.
Qualifications:
  • Ability to maintain focus and conduct data analysis.
  • Strong Excel knowledge, including how to build tables in worksheets and analyze/manipulate large sets of data.
  • Must have demonstrated knowledge using advanced Excel formulas such as vlookups, hlookups, concatenate, and if/then statements.
  • Ability to troubleshoot and solve price errors.
  • Ability to work cross-functionally (mainly Sales, Accounting, and Purchasing).
  • Experience working in a team environment.
  • Bachelor degree in Business, Marketing, or Finance.
  • Minimum 3 years of experience working with pricing.
Preferred Qualifications:
  • Experience with data analysis using MS-Excel VBA programming language.
  • Knowledge of POS, AIDC, Networking, or edge technologies.
Core Values:
  • Customer-Centric
  • Integrity
  • Teamwork
  • Knowledge
  • Desire to Win

Equal Opportunity Employer/Veterans/Disability.