Engineering and Technical Service Director

2 days ago

Wichita, Kansas, United States MIDWEST COMBUSTION SOLUTIONS INC Full time
Job Overview

Midwest Combustion Solutions Inc. is seeking a seasoned Engineering and Technical Service Manager to spearhead our engineering and field service activities. As a key member of our team, you will be responsible for delivering high-quality service to our customers, managing technical support operations, and providing expert training and guidance to our engineering team.

Key Responsibilities
  • Lead the service engineering team to ensure timely and effective delivery of services to customers.
  • Develop and maintain service standards and procedures to ensure high-quality service delivery.
  • Monitor customer satisfaction levels and implement strategies to address any issues or concerns.
  • Collaborate with the technical support team to resolve complex customer issues and escalations.
  • Identify opportunities to enhance service offerings and improve customer experience.
Technical Leadership
  • Provide technical guidance and support to the engineering team, ensuring alignment with industry best practices and standards.
  • Stay updated on the latest engineering trends, technologies, and methodologies, and incorporate them into our service offerings.
  • Conduct technical training sessions for team members to enhance their skills and knowledge.
  • Drive innovation and continuous improvement initiatives to optimize service delivery processes.
  • Act as a technical advisor to customers, providing expert guidance and solutions to meet their engineering needs.
Team Leadership
  • Recruit, train, and mentor service engineers to ensure a high-performing team.
  • Provide ongoing coaching and feedback to team members to support their professional development.
  • Foster a positive and collaborative work environment that encourages teamwork and innovation.
  • Set clear expectations and goals for team members and conduct regular performance evaluations.
  • Lead by example and promote a culture of technical excellence, accountability, and customer focus.
Client Relationship Management
  • Build and maintain strong relationships with key customers and stakeholders.
  • Understand customer engineering requirements and provide customized solutions to meet their business objectives.
  • Act as a trusted technical advisor to customers, providing expert guidance throughout the service process.
  • Proactively identify opportunities for upselling and cross-selling additional engineering products and services.
  • Address customer inquiries, complaints, and technical issues in a timely and professional manner.
Qualifications
  • Proven track record of success in technical leadership and service management roles.
  • Strong technical background with a deep understanding of engineering principles and applications.
  • Excellent leadership and managerial skills, with the ability to motivate and inspire team members.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Strategic thinker with the ability to develop and execute technical strategies to achieve business objectives.
  • Results-oriented mindset with a focus on delivering high-quality technical solutions and exceeding customer expectations.
  • Ability to thrive in a fast-paced and dynamic environment, with a high level of resilience and adaptability.
  • Strong problem-solving skills and the ability to make sound technical decisions under pressure.

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