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Customer Service Representative

2 months ago

Nashua, New Hampshire, United States Boston Express Bus Inc Full time
Job Description

Boston Express Bus Inc is seeking a skilled Customer Service Representative to join our team. As a Ticket Agent and Customer Support Specialist, you will be responsible for providing exceptional customer service to our callers and travelers, ensuring a seamless and enjoyable experience.

Key Responsibilities:

  • Provide prompt and courteous service to customers via phone and in-person
  • Process transactions efficiently and accurately using our Windows-based ticketing system
  • Perform light cleaning duties to maintain a clean and welcoming terminal environment
  • Work effectively in a fast-paced environment, multitasking to meet customer needs
  • Answer informational calls, direct passengers, and sell tickets
  • Handle cash transactions and maintain a professional appearance
  • Utilize strong problem-solving skills to resolve customer issues
  • Stand for extended periods, up to 6 hours, to provide excellent customer service
  • Develop and maintain strong relationships with customers, colleagues, and management
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • Computer literacy with strong keyboarding skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to work in a dynamic, fast-paced environment
  • Availability to work a variety of shifts, including weekends and holidays

What We Offer:

  • A competitive hourly rate, up to $17.00 per hour, with opportunities for advancement
  • A comprehensive training program to ensure success in the role
  • A supportive and collaborative work environment
  • Opportunities for professional growth and development