Food Service Operations Manager

2 weeks ago


Frisco, Texas, United States LVD81 LLC DBA Surfin Chicken Full time
Position Overview

As the Operations Manager at LVD81 LLC DBA Surfin Chicken, you will take the helm of our establishment, guiding a passionate team to deliver outstanding service and maintain a vibrant atmosphere. Your responsibilities will span across daily operations with a keen emphasis on enhancing the guest experience, making Surfin' Chicken the go-to spot for delectable chicken sandwiches, loaded fries, wings, and more.

Core Responsibilities:

  • Team Leadership & Development: Motivate, mentor, and cultivate a high-achieving team. Promote a positive and dynamic workplace culture.
  • Operational Oversight: Supervise and engage in daily activities, ensuring efficiency and uniformity in service, quality, and cleanliness.
  • Guest Experience Management: Foster a welcoming environment, addressing customer inquiries and resolving concerns with a friendly demeanor.
  • Financial Oversight: Administer budgets, labor objectives, manage expenses, and optimize revenue streams.
  • Marketing & Community Relations: Formulate and implement local marketing initiatives. Build connections within the community and advocate for Surfin Chicken.
  • Inventory & Supply Chain Management: Ensure sufficient stock levels and oversee inventory processes.
  • Health & Safety Compliance: Uphold health, safety, and sanitation standards, ensuring adherence to local regulations.

Required Qualifications:

  • Demonstrated experience as an Operations Manager or in a comparable leadership position within the hospitality or food service sector.
  • Proven success in achieving key performance indicators with strong sales outcomes.
  • Exceptional leadership and team-building capabilities.
  • Strong communication and interpersonal skills.
  • Financial literacy and experience with labor management, cost control, and financial oversight.
  • Commitment to customer service and creating unforgettable experiences.
  • Ability to excel in a fast-paced, ever-changing environment.
  • Willingness to work flexible hours, including weekends and holidays.

What We Provide:

  • Competitive compensation package.
  • Opportunities for professional growth and advancement.
  • A fun, supportive, and engaging workplace.
  • The opportunity to be part of a growing brand and community.


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