Food Service Operations Manager
2 weeks ago
As the Operations Manager at LVD81 LLC DBA Surfin Chicken, you will take the helm of our establishment, guiding a passionate team to deliver outstanding service and maintain a vibrant atmosphere. Your responsibilities will span across daily operations with a keen emphasis on enhancing the guest experience, making Surfin' Chicken the go-to spot for delectable chicken sandwiches, loaded fries, wings, and more.
Core Responsibilities:
- Team Leadership & Development: Motivate, mentor, and cultivate a high-achieving team. Promote a positive and dynamic workplace culture.
- Operational Oversight: Supervise and engage in daily activities, ensuring efficiency and uniformity in service, quality, and cleanliness.
- Guest Experience Management: Foster a welcoming environment, addressing customer inquiries and resolving concerns with a friendly demeanor.
- Financial Oversight: Administer budgets, labor objectives, manage expenses, and optimize revenue streams.
- Marketing & Community Relations: Formulate and implement local marketing initiatives. Build connections within the community and advocate for Surfin Chicken.
- Inventory & Supply Chain Management: Ensure sufficient stock levels and oversee inventory processes.
- Health & Safety Compliance: Uphold health, safety, and sanitation standards, ensuring adherence to local regulations.
Required Qualifications:
- Demonstrated experience as an Operations Manager or in a comparable leadership position within the hospitality or food service sector.
- Proven success in achieving key performance indicators with strong sales outcomes.
- Exceptional leadership and team-building capabilities.
- Strong communication and interpersonal skills.
- Financial literacy and experience with labor management, cost control, and financial oversight.
- Commitment to customer service and creating unforgettable experiences.
- Ability to excel in a fast-paced, ever-changing environment.
- Willingness to work flexible hours, including weekends and holidays.
What We Provide:
- Competitive compensation package.
- Opportunities for professional growth and advancement.
- A fun, supportive, and engaging workplace.
- The opportunity to be part of a growing brand and community.
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