Software Support Specialist

2 days ago


Piney Flats, Tennessee, United States i3 Verticals Management Services, Inc. Full time
Job Title: Software Support Analyst Tier I

Job Summary:

We are seeking a highly skilled Software Support Analyst Tier I to provide exceptional technical support to our clients. The successful candidate will be responsible for resolving application issues, building strong relationships with team members and clients, and deploying software applications to new clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and remote access.
  • Identify, troubleshoot, and resolve application issues.
  • Communicate and escalate issues to the appropriate team member.
  • Document all reported issues and task details.
  • Deploy and provide training on software applications to new clients.

Requirements:

  • High school diploma or equivalent.
  • Two (2) years related experience.
  • Proficient understanding of computer and technical concepts.
  • Strong troubleshooting skills.
  • Strong verbal and written communication skills.
  • Ability to prioritize workload and manage multiple responsibilities effectively.

Preferred Qualifications:

  • Associate's degree or higher from a college or university.

About Us:

i3 Verticals Management Services, Inc. is a leading provider of software support services. We are committed to delivering exceptional support to our clients and fostering a collaborative and supportive work environment.



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