Experience Representative

2 days ago


Warwick, Rhode Island, United States Safelite Full time

The Customer Experience Agent role at Safelite involves working in a dynamic environment where no two days are the same. This individual will be responsible for managing administrative tasks, scheduling, and work orders while providing top-notch customer service.

Salary and Benefits

  • A competitive hourly rate of $20/hour, ensuring a stable income.
  • A comprehensive benefits package, including a 401(k) plan with company matching and medical coverage plans tailored to your needs.

Responsibilities

  1. Welcome in-shop customers and resolve their concerns efficiently, often finding creative solutions.
  2. Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, and more.
  3. Confirm and complete work order information, including insurance verification and additional parts.
  4. Handle administrative tasks such as buyouts, invoices, work orders, and credit memos.
  5. Review orders from the national contact center and manage dealer part orders and special accounts.
  6. Perform other duties as assigned.

Requirements

  • A high school diploma or equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide world-class customer service in a fast-paced environment.
  • Present a professional appearance and wear personal protective equipment when necessary.
  • Travel up to 10% may be required.


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