Automotive Express Lube Supervisor

2 weeks ago


Grants Pass, Oregon, United States Grants Pass Toyota Full time
Job Overview

Position Title: Automotive Express Lube Supervisor

Company: Grants Pass Toyota

Grants Pass Toyota is a prominent dealership known for its high-volume, fast-paced environment. We specialize in providing swift and effective lube services, ensuring our customers receive exceptional care. Our commitment to excellence extends to our team, where we foster a supportive and dynamic workplace. We are in search of an enthusiastic and experienced Express Lube Supervisor to guide our team and enhance customer satisfaction and sales performance.

Role Responsibilities:

  1. Team Management:
    • Lead, train, and develop a team of 8 to 10 lube technicians and service advisors.
    • Organize and oversee staff schedules to maximize efficiency and service quality.
    • Conduct performance reviews and provide constructive feedback to team members.
  2. Customer Engagement:
    • Welcome customers and evaluate their service requirements, prioritizing outstanding service delivery.
    • Effectively address and resolve customer inquiries and complaints in a professional manner.
    • Ensure all customer interactions are approached with a positive and solution-focused mindset.
  3. Service Management:
    • Draft and manage service orders, ensuring precise descriptions of services rendered.
    • Clearly communicate recommended services and repairs to customers.
    • Maintain comprehensive records of services and transactions.
  4. Sales and Performance Enhancement:
    • Boost sales by advocating for additional services and products to customers.
    • Develop and implement strategies to meet and surpass sales objectives.
    • Analyze sales metrics and refine strategies to enhance performance.
  5. Operational Oversight:
    • Manage daily operations to guarantee services are executed efficiently and meet company standards.
    • Monitor inventory levels and reorder supplies as necessary to maintain adequate stock.
    • Ensure adherence to safety and environmental regulations.

Qualifications:

  • Experience: 3-5 years in automotive service or repair, with a minimum of 1-2 years in a supervisory capacity.
  • Skills: Strong customer service abilities, capable of managing challenging situations effectively.
  • Sales Expertise: Proven history of achieving or exceeding sales targets.
  • Automotive Knowledge: In-depth understanding of automotive systems, services, and repair methodologies.
  • Leadership: Excellent leadership and team development skills.
  • Communication: Exceptional verbal and written communication skills.
  • Technical Skills: Familiarity with service writing and dealership management software.
  • Education: High school diploma or equivalent required; automotive technical training or certification preferred.

Benefits:

  • Competitive salary with performance-based incentives.
  • 4/10 hour shifts, allowing for consecutive days off.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company matching.
  • Opportunities for professional growth and development.

Grants Pass Toyota is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.



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