Insurance Claims Support Specialist

6 days ago


Carrollton, Texas, United States State Farm Insurance Full time

About State Farm Insurance


State Farm Insurance is a leading insurance provider dedicated to delivering exceptional customer experiences.


Salary: The estimated annual salary for this position is $55,000-$70,000 based on industry standards and market conditions in the United States.


Job Description:


We are seeking an experienced Account Associate to join our team. As an Account Associate at State Farm Insurance, you will be responsible for:



  • Providing accurate and timely information to customers regarding their insurance needs;
  • Processing policy changes and updates in our system;
  • Handling incoming calls and emails from customers regarding policy inquiries and claims;
  • Collaborating with team members to resolve customer issues and ensure customer satisfaction;
  • Maintaining customer records and updating information as needed;
  • Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner;
  • Staying up-to-date with insurance products and industry trends to effectively assist customers;
  • Following company policies and procedures to ensure compliance with regulations and guidelines;
  • Meeting or exceeding performance goals and targets set by the company;
  • Continuously improving knowledge and skills through training and development opportunities.

Requirements:


To succeed in this role, you must have:



  • Excellent communication and interpersonal skills;
  • A strong understanding of insurance products and services;
  • Ability to work in a fast-paced environment and meet deadlines;
  • Strong problem-solving and analytical skills;
  • Proficiency in using computer systems and software applications.

Benefits:


As a valued employee of State Farm Insurance, you will enjoy a range of benefits, including:



  • Competitive salary and bonuses;
  • Comprehensive health and wellness programs;
  • Retirement savings plan with company match;
  • Opportunities for career growth and advancement;
  • Professional development and training programs.

Why Join Us?


At State Farm Insurance, we offer a dynamic work environment that fosters growth, innovation, and collaboration. We believe in supporting our employees' well-being and providing opportunities for personal and professional development.



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