Technical Support Specialist

24 hours ago


Carrollton, Texas, United States HomePro Full time

We are seeking a dedicated and tech-savvy Technical Support Representative to join our dynamic team at HomePro, a leader in home technology solutions renowned for delivering superior automation, security, and entertainment services.

Company Overview

Based in Texas, HomePro has upheld its commitment to excellence for over two decades. Our mission is to revolutionize home experiences through top-tier technology solutions.

At HomePro, we value your contributions and foster professional growth. Your efforts will directly enhance the customer experience and uphold our reputation as a leader in home technology solutions.

Salary and Benefits

As a full-time Technical Support Representative, you can expect a competitive salary package with growth opportunities, comprehensive 401K plan with company matching, health, dental, and vision insurance available, generous Paid Time Off (PTO) and holiday policy, exclusive discounts on HomePro products and services, and access to our on-site fitness center.

The estimated annual salary for this role is $**55,000**-$70,000 based on industry standards and location.

Job Description
  • Enhance Customer Satisfaction: Provide first-level support to customers by diagnosing and resolving technical issues related to home technology products.
  • Customer Communication: Clearly articulate technical solutions to customers and maintain a high standard of customer service through effective communication.
  • Product Knowledge Mastery: Maintain an up-to-date understanding of HomePro's product offerings to effectively troubleshoot issues and assist customers.
  • Documentation and Reporting: Accurately document customer interactions and technical solutions for future reference and quality improvement.
  • Team Collaboration: Work closely with technical and service teams to escalate and resolve complex issues that exceed first-level support capabilities.
Qualifications and Skills
  • Previous Experience: Previous experience in a technical support or customer service role, preferably in the technology sector.
  • Troubleshooting Skills: Strong troubleshooting skills and a solid understanding of home automation systems.
  • Communication Skills: Excellent verbal and written communication skills.
  • Support Software Proficiency: Proficiency with support software and CRM systems.
  • Passion for Technology: A passion for technology and commitment to exceptional customer service.
  • Education: A high school diploma is required; additional certifications in IT or related fields are an advantage.


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