Auto Claims Professional

4 days ago


Carrollton, Texas, United States 020 Travelers Indemnity Co Full time

**About Us**

 

020 Travelers Indemnity Co is a leading provider of property and casualty insurance solutions. We take pride in delivering exceptional service to our customers while maintaining a strong commitment to innovation, community involvement, and employee satisfaction.

Salary Information:

The estimated annual salary for this position ranges from $51,000 to $84,200, depending on location, experience, and qualifications. This compensation package reflects the importance we place on attracting and retaining top talent.

Job Description:

Responsibilities:

We are seeking an experienced Auto Claim Representative to join our team. As a key member of our claims department, you will be responsible for handling low to moderate Personal and Business Insurance Auto Damage claims. Your primary focus will be on providing quality claim handling throughout the claim life cycle, ensuring compliance with internal and external quality standards, and meeting customer expectations.

Key Responsibilities Include:

  • Customer Contacts/Experience: Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, ongoing communication, follows-through, and meeting commitments to achieve optimal outcomes.
  • Coverage Analysis: Review and analyze coverage, apply policy conditions, provisions, exclusions, and endorsements for Auto Damage only claims in assigned jurisdictions.
  • Investigation/Evaluation: Investigate each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability, damages, contribution potential, and exposure.
  • Negotiation/Resolution: Determine settlement amounts based on appraisal estimates, negotiate and convey claim settlements within authority limits to insureds and claimants.

Requirements:

To succeed in this role, you must possess a high school diploma or equivalent and a minimum of one year's prior experience in auto claim handling or successful completion of our Auto Claim Representative training program. Additionally, you should have strong analytical, communication, and problem-solving skills, as well as proficiency in Windows, Excel, and Word.

Benefits:

We offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, wellness programs, and volunteer encouragement. Our commitment to diversity, equity, and inclusion ensures that our workforce reflects the diverse communities we serve.

Contact Information:

Please submit your application through our website at [insert URL]. We look forward to reviewing your qualifications and welcoming you to our team



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