Head of Programs – Data Insights Strategy Leader

3 days ago


Redmond, Washington, United States Microsoft Full time
Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. We're seeking a talented individual to join our team as the Head of Programs – Data Insights Strategy Leader, who will play a critical role in harnessing the power of data analytics to drive business growth and customer satisfaction.

Responsibilities

The successful candidate will be responsible for leading the direction, adoption, and vision for the Majors Acceleration data platform across all aspects of Azure revenue/consumption, Modern Work Copilot, Customer Health, and Unified adoption. This includes driving innovation in the existing data platform, ensuring prioritization aligns with overall CE&S priorities, and leveraging data to create net new insights for the field.

The ideal candidate will have a strong background in program management, process improvement, and data analysis, with experience in driving adoption of new technologies and strategies. They will be able to distill key insights from incomplete data, drive field and engineering relationships across Microsoft, and be adaptable in rapidly evolving business/org situations.

Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years work experience in program management, process management, process improvement, or equivalent experience.
  • 5+ years of Program, Project, or Product Management experience.
What We Offer

As a member of the Microsoft team, you'll have access to a range of benefits and perks, including industry-leading healthcare, educational resources, discounts on products and services, and opportunities to network and connect with colleagues from around the world.

We're committed to creating a culture of inclusion where everyone can thrive at work and beyond. If you're passionate about data-driven decision making and want to join a team that's shaping the future of customer experience, we'd love to hear from you.



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