Patient Access Coordinator

5 days ago


Saratoga Springs, New York, United States Saratoga Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Specialist to join our team at Saratoga Hospital. The successful candidate will be responsible for obtaining, verifying, and recording patient information, as well as providing support for scheduling and ordering of miscellaneous exams.

Key Responsibilities
  • Greeting Patients: Welcome patients and accurately enter their information into our system, verifying their identification and using proper identification and greeting when answering phone calls.
  • Patient Registration: Collect patient demographics in an accurate and efficient manner, obtaining all necessary signatures and ensuring a valid order is in the system.
  • Insurance Verification: Obtain insurance information and scan cards into our system, demonstrating proficiency with insurance verification tools and online resources.
  • Collections: Collect patient copays and enter payments directly into our system, completing patient estimates and cash reconciliation as needed.
  • Medical Records: Maintain confidential medical records, obtaining necessary records for office visits and processing requests for medical information.
  • Scheduling: Schedule medical office appointments and diagnostic services, physical, occupational, or speech therapies, and other imaging services.
Requirements
  • High School diploma or GED
  • Previous customer service experience required
  • Previous medical office experience preferred
  • Medical terminology certificate preferred
Skills and Abilities
  • Ability to organize and establish day-to-day priorities
  • Must be able to multitask while remaining professional, focused, composed, and positive
  • Excellent customer service skills and must display integrity, friendliness, and compassion
  • Must be able to establish an appropriate and effective rapport with patients, co-workers, and medical staff
  • Must be able to demonstrate effective and appropriate written and oral communication skills
  • Ability to take and follow direction in a positive and appropriate manner
  • Must be flexible
  • Takes initiative and embraces new opportunities to grow both personally and organizationally
  • Must be efficient and effective in the use of resources
  • Basic computer skills
Salary and Benefits

Salary range: $17.25 - $26.65

Pay grade: 16

Compensation may vary based upon overall experience and qualifications, shift, and location.



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