Client Engagement Coordinator

4 days ago


Houston, Texas, United States Aspen Fiber Networks Full time
Job Title: Client Engagement Coordinator

We are looking for an experienced Client Engagement Coordinator to join our team at Aspen Fiber Networks. As a Client Engagement Coordinator, you will be responsible for developing customer relationships and delivering exceptional service and support. You will interact with potential and existing customers to understand their needs, promote our services, and resolve inquiries.

The estimated salary for this role is around $68,000 per year, depending on location and experience.

**Primary Responsibilities:**
* Manage customer relationships and develop strong rapport
* Respond to customer inquiries via phone, email, and chat
* Provide accurate information about products, services, and company policies
* Schedule appointments and meetings between customers and the sales team
* Assist with order processing, billing inquiries, and account management
* Utilize CRM software to manage leads, track interactions, and analyze customer behavior
* Collaborate with cross-functional teams to address complex issues and provide solutions
* Develop and refine sales materials, presentations, and outreach strategies
* Participate in training sessions to enhance product knowledge and customer engagement skills
* Document customer interactions and provide feedback to management on customer trends and needs

**Required Skills:**
* Strong verbal and written communication skills with the ability to build rapport
* Proven experience in customer service, sales, or related fields
* Basic understanding of sales principles and customer relationship management (CRM)
* Proficiency in using CRM software and MS Office (Word, Excel, Outlook)
* Excellent problem-solving and critical-thinking abilities
* Ability to handle challenging customer interactions with professionalism and patience
* Self-motivated, goal-oriented, and able to manage multiple tasks effectively
* High school diploma or equivalent; additional education in business, customer service, or a related field is a plus

**Company Perks:**
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* Life Insurance (Basic, Voluntary & AD&D)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Short Term & Long Term Disability
* Training & Development
* Free Food & Snacks

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